Privacy Policy

Effective Date: April 29, 2026

M&R Air Conditioning ("we," "us," or "our") operates https://mandrhvac.com/. This Privacy Policy describes how your personal information is collected, used, and shared when you visit our site or opt in to our communication services. We are committed to protecting your privacy and ensuring a transparent experience for our customers.

1. Information Collection

We collect personal information that you voluntarily provide to us, including your name, email address, physical address, and phone number when you request a service estimate, schedule a maintenance call, or contact us regarding HVAC repairs.

2. SMS and Mobile Communication (SMS Opt-in Details)

We collect your consent to receive SMS communications through the following methods:

  • Web Forms: By entering your phone number and checking the un-checked opt-in box on our service or contact forms.
  • Direct Interaction: By requesting project updates or appointment reminders via phone or during an on-site service call.
  • Keywords: By texting a specific keyword to our business number.

Once opted in, we will use this information to send you appointment confirmations, technician arrival alerts, and service reminders regarding your HVAC system.

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Cookies & Tracking Practices

We use cookies, beacons, and similar tracking technologies to enhance your experience and analyze site traffic.

  • Essential Cookies: Necessary for the website to function, including secure form processing for service requests.
  • Analytics Cookies: We use tools like Google Analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify you.
  • Marketing Pixels: We may use tracking pixels (such as the Meta/Facebook Pixel) to measure the effectiveness of our advertising and provide relevant HVAC service updates. You can manage your cookie preferences through your browser settings.

4. User Rights

You have the following rights regarding your personal data:

  • Access & Correction: You may request a copy of the data we hold about you or ask us to correct inaccuracies.
  • Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out: You may opt-out of marketing emails via the "unsubscribe" link or stop SMS messages by replying "STOP" at any time. To exercise these rights, please contact us at mitch@mandrhvac.com.

5. Data Usage & Security

We use your information to fulfill service requests, improve our website performance, and communicate with you directly. We do not sell your personal data. We take reasonable technical and organizational measures to protect your information, though no method of transmission over the internet is 100% secure.

6. Contact Us

For any questions regarding your privacy or to exercise your rights, please contact: